Struggling with Managing Your Business Efficiently? Schedule a Free Demo Now!
Struggling with Managing Your Business Efficiently? Schedule a Free Demo Now!
Struggling with Managing Your Business Efficiently? Schedule a Free Demo Now!
Struggling with Managing Your Business Efficiently? Schedule a Free Demo Now!
Struggling with Managing Your Business Efficiently? Schedule a Free Demo Now!
Struggling with Managing Your Business Efficiently? Schedule a Free Demo Now!
Struggling with Managing Your Business Efficiently? Schedule a Free Demo Now!
Struggling with Managing Your Business Efficiently? Schedule a Free Demo Now!
Struggling with Managing Your Business Efficiently? Schedule a Free Demo Now!
Struggling with Managing Your Business Efficiently? Schedule a Free Demo Now!
Email to Ticket
Email to TicketConvert customer requests into support tickets automatically
Turn Emails into Actionable Tickets with LionO360
Address your customers’ cases and ensure efficient resolution through LionO360’s Email to Ticket solution.
Ticket Management
Organize, track, and manage support tickets efficiently.
Ticket Distribution
Automatically assign tickets to the right agent or team.
Performance Tracking
Monitor metrics like resolution time and agent performance for continuous improvement.
Streamlined Ticket Management
LionO360’s Email to Ticket feature automatically converts all support emails into actionable tickets within your CRM, ensuring every issue is captured and managed on a single, unified platform. This enables your support team to seamlessly manage and respond to cases—improving organization and boosting productivity.
Improved Response Time
Gain a 360-degree view of all submitted tickets or cases, empowering your support executives to respond promptly and resolve issues faster. With LionO360’s built-in ‘First Response Time’ algorithm, you’ll enhance your team’s ability to deliver consistent, timely customer service.
Boost Productivity Today with LionO360 ERP
The first complete business Management software for small business with ERP, Inventory, Accounting, and much more.
Categorize and Prioritize Cases
Empower your support team to categorize and sub-categorize cases, while assigning priority levels (High, Medium, Low) for efficient management. With LionO360, you can also associate cases with accounts, leads, opportunities, or specific organizational contexts—making it easy to track every interaction.
Automatic Case Distribution
LionO360’s intelligent routing system automatically assigns incoming tickets to the right user group or support agent based on predefined criteria. This reduces response time, eliminates bottlenecks, and ensures that every case is handled by the right team from the start.
Case Visibility
Track every case’s progress and view all customer interactions in one place. LionO360’s Email to Ticket feature provides real-time visibility into conversations between your support team and customers, ensuring nothing falls through the cracks.
Automate Your Business with LionO360
Begin your free trial today! Complete access; No credit card required.
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Princeton, NJ 08540
Upadpro Software Services Pvt. Ltd.
Suite no. 9, Ground Floor,
Pinnacle Tower, 42/6, Block A,
Sector 62, Noida, U.P - 201309
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