Email to Ticket
Email to Ticket
Powerful ‘Email to Ticket Solution’ by LionO360
Timely listen to your customers’ cases and concerns and promptly resolve their cases via LionO360 ‘Email to Ticket’ solution.
Ticket Management
Categorize your tickets, assign them to specific agents, prioritize cases, stay updated with the current stage of cases, and close them with confidence.
Email to Ticket Conversion
Automatically convert your customer emails into cases/tickets in LionO360 system and manage them in a centralized way ensuring timely case resolution.
Ticket Distribution
Equipped with ‘round robin distribution’ algorithm, our ‘Email to Ticket’ system enables our clients to evenly assign tickets to your agents.
Performance Tracking
Monitor case performance from assigning the ticket to the resolution to finally closing it. Measure performance based on the ‘First Response Time’ metric.
Streamlined ticket management
Our Email to Ticket feature facilitates automatically converting all the support emails into tickets or cases which can be accessed in a single unified way using your LionO360 account. LionO360's ‘Email to Ticket’ solution helps your support team to seamlessly manage tickets and respond to them effectively.
Improved response time
With a 360-degree view across the tickets or cases submitted by your end-users, LionO360 System bolsters your support executives to quickly respond to customer cases, effectively resolve customer issues, and improve response time by leveraging the 'First Response Time' key algorithm ensuring better customer service.
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Categorize and prioritize your cases
When your customers raise their issues or submit their cases through email, your user group or support team can categorize and sub-categorize their cases as well as prioritize the cases in terms of high, medium, and low consideration. Our Cases & Help Desk system also allows you to define a case association such as account, lead, organization, and opportunity.
Automatic case distribution
When your customers raise their issues or submit their cases through email, your user group or support team can categorize and sub-categorize their cases as well as prioritize the cases in terms of high, medium, and low consideration. Our Cases & Help Desk system also allows you to define a case association such as account, lead, organization, and opportunity.
Case visibility
Our LionO360 system enables you to access every case progress and conversation between your support team and customer distinctively. Our LionO360 system enables you to monitor your case progress and access the conversation that happened between your user group or support team and customers.
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